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Customer Support


I am a beginner, a total newbie. Can I join?

YES! You can! We promise you won’t be lost. Take a look at this video from RGJ. Her specialty is clear instruction meant to guide even students who have never practiced yoga.


The video isn’t loading properly…HELP!

If you are suddenly experiencing difficulties watching a video, make sure that you have a stable Internet connection or try refreshing the page.  If that doesn’t work, try restarting your browser and make sure it’s up to date. We recommend using the following web browsers for a better experience: Google Chrome, Safari, Firefox, Opera, or Internet Explorer.

If you continue to experience issues, please email us at [email protected] and we will do our best to help!


Can I cancel my subscription?

We only want you paying for a subscription if you are using it and LOVING it. So yes, you can cancel at anytime. The last day of the month during which you decide to cancel will be the last day of your subscription.


Can I do a private session with Rachel in person?

Rachel’s weekly private schedule is completely booked. But she does have a waitlist of people that she contacts when there are openings in her schedule. If you are interested in booking a single session or becoming a regular client, we can add you to the waitlist. Click here. 


Can I get a custom video practice?

YES, YES, YES! A customized practice to suit your specific needs is the best way to support healing an injury, to deepen your practice, to cater to the demands of your schedule etc. Click here for more information.


Can I gift a subscription?

Yes. Email us for a step-by-step  explanation to gift a subscription.